TERMS & CONDITIONS

OVERALL

OUR WEBSITE IS OPERATED BY TWIG LTD.

TWIG LTD OFFERS OUR WEBSITE TO THE USER INCLUDING ALL INFORMATION AND ANY TOOLS & SERVICES AVAILABLE. CONDITIONED UPON THE USERS ACCEPTANCE OF ALL TERMS, CONDITIONS & POLICES STATED HERE.

BY USING OUR WEBSITE & PURCHASING FROM US,YOU ENGAGE IN OUR “SERVICE”& AGREE TO BE BOUND WITH THE FOLLOWING T’S AND C’S INCLUDING ANY ADDITIONAL ONES ADDED.

OUR TERMS APPLY TO EVERY USER OF OUR WEBSITE INCLUDING WITH NO LIMITATIONS BROWSERS, CUSTOMERS, SUPPLIERS & OWNERS SUPPLY OF CONTENT.

 

WE OFFER A CLICK & COLLECT SERVICE SIMPLY CHOOSE OUR 'PICK UP' OPTION AT CHECKOUT.

 

PRODUCTS

WHILE EVERY EFFORT IS MADE TO PORTRAY EACH ITEM ACCURATLEY SLIGHT VARIATIONS MAY OCCUR. 

ALL SIZE AND MEASURMENTS QUOTED ARE APPROXIMATE & REPRODUCTION OF COLOUR SHADE IS AS ACCURATE AS PHOTOS & PUBLISHING WILL ALLOW. POSSIBLE VARATIONS WITH COLOUR SHADES CAN ALSO BE DEPENDENT ON CALIBRATION OF USERS SCREENS.

 

DELIVERY

WHEN YOUR ORDER IS RECEIVED WE WILL SEND AN APPROXIMATE DELIVERY DATE.

WHILE WE WILL TRY OUR UP MOST TO MEET THE TIME PERIOD SPECIFIED, WE WILL NOT BE LIABLE FOR DAMAGE OR LOSS WHICH MAY OCCUR FROM NOT RECEIVING THE ORDER ON THE STATED DAY.

WE CANNOT ACCEPT ANY FORM OF RESPONSIBILTY FOR FAILED DELIVERIES WHEN YOU GIVE ALTERNATIVE INSTRUCTIONS (E.G. LEAVE BEHIND SHED) TO THE COURIER.

IF THE ORDER IS RETURNED TO TWIG LTD AS UNDELIVERED DUE TO A WRONG ADDRESS GIVEN OR UNABLE TO ACCEPT DELIVERY, THEN THE USER WILL BE RESPONSIBLE FOR THE COST OF RE-DELIVERY. 

 

ALL OUR PRODUCTS ON OUR WEBSITE ARE IN STOCK & DISPATCHED FROM OUR STORE. ON OCCASION DUE TO HIGH DEMAND, POOR QUALITY OF ITEM OR HUMAN ERROR WE MAY NOT BE ABLE TO SUPPLY THE ITEM. IF THIS SHOULD OCCUR WE WILL NOTIFY YOU ASAP VIA EMAIL GIVEN.

SHIPPING & RETURNS

ALL SHIPPING:

 

ITEMS ARE USUALLY DISPATCHED 2-3 WORKING DAYS FROM WHEN AN ORDER HAS BEEN PLACED, YOU WILL ALSO RECEIVE A CONFIRMATION EMAIL TO LET YOU KNOW THAT YOUR ORDER HAS BEEN RECEIVED BY US. ALL ORDERS ARE GENERALLY DELIVERED 1-3 WORKING DAYS FROM DISPATCH.

*(PLEASE ALLOW 5 WORKING DAYS WITH CURRENT CLIMATE, THANK YOU.)*

 

IF YOU LIVE OUT OF DELIVERY AREAS PLEASE FEEL FREE TO SEND US AN EMAIL & WE WILL TRY OUR BEST TO SORT SOMETHING FOR YOU WHERE POSSIBLE!

 

WE LIKE TO DO OUR BIT FOR THE ENVIROMENT & RE-USE OR RECYCLE WHERE WE CAN SO YOU MAY RECEIVE YOUR PACKAGE IN A RE-USED BOX, (IT ALSO KEEPS OUR COSTS LOWER SO WE CAN STILL ENSURE GREAT PRICES!)

 

MAINLAND UK & NI £6.99 STANARD DELIVERY 

R.O.I £9.99 

 

ALL ORDERS OVER £60.00 ARE FREE OF CHARGE 

 

ALL RETURNS:

WE TRULY HOPE YOU ARE SATISFIED WITH YOUR PURCHASE, FROM ALL OF US AT TWIG.

IF YOU NEED TO RETURN YOUR ITEM PLEASE DO NOT HESITATE TO EMAIL US WITHIN 5 WORKING DAYS OF DELIVERY, STATING THE REASON OF RETURN & WE WILL BE IN TOUCH TO ISSUE YOUR REFUND. REFUNDS WILL BE PAID VIA ORIGINAL PAYMENT METHOD ONCE WE RECEIVE YOUR ITEM IN ITS' ORIGINAL PACKAGING, SAME & IN THE UNUSED CONDITION YOU RECEIVED IT IN, WITHIN 14 WORKING DAYS OF DELIVERY.

 

COST FOR RETURNING ITEMS ARE THE CUSTOMERS RESPONSIBILITY & PREVIOUS DELIVERY FEES ARE NON-REFUNDABLE. WE KINDLY ASK YOU TAKE CARE OF RETURNED ITEM(S) AS ITEMS BROKEN/ DAMAGED WILL NOT BE REFUNDED.

If you receive your order damaged or faulty, please email us within 24hrs of receipt of delivery. Please include photos of the damage. Please do not return the item before contacting us. We will be able to discuss a replacement/full refund for you.

This returns policy does not affect your statutory rights.

PLEASE SEND RETURNED ITEMS TO:

 

215 MONTON ROAD 

MONTON

SALFORD 

M30 9PN

 

THANK YOU 

PAYMENT METHODS

- Credit / Debit Cards

Copyright of some images used on this website belong to their rightful owner: PIP Studios, Jack&Freda, One&Eight, Umbra& Yvonne Ellen.

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